Refund Policy

We hope you love your Glam Guru products, however we understand that sometimes things don’t work out. We accept returns on new and unopened items within 30 days of delivery, these items may be eligible for a refund or exchange. Unfortunately, for hygienic reasons we are unable to accept returns or exchanges for used or opened products. Refunds for domestic orders shipped within the Netherlands will be processed to the payment method used at checkout minus any shipping costs, or issued as store credit in the form of a gift code. Please contact us or submit a request through your account to initiate a return or exchange.

Due to the rapidly rising costs of international shipments, we are unable to offer any exchanges for international orders. For international returns we are unable to reimburse any return shipping costs, duties or taxes. Refunds for international orders will be processed to the payment method used at checkout minus any shipping costs, or issued as store credit in the form of a gift code.

INCORRECT OR DAMAGED PRODUCTS

If you receive an incorrect or damaged item, please contact us within 48 hours with your order number & a photo of the item. After 30 days we are unable to provide a complete replacement or refund for any products that develop wear-and-tear over time. Please allow 2-3 business days for your inquiry to be reviewed by one of our customer service representatives. Our office hours are Monday through Friday 9 AM CET-5 PM CET.

LOST OR STOLEN PACKAGES

Glam Guru is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. Glam Guru is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. Once an order has shipped we cannot make any changes to your shipping address. We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided & returned shipments may be subject to a restocking fee.