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Sleek Duo. Wax stick & Sleek Boar BrushWax stick + brush
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Big hair claw clipStrong hold hair accessory
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Creamy Contour and Sculpt Stick with Sponge TipCreamy contour stick
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Sleek Boar Bristle BrushSleek hair brush
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Complete Sculpt Bundle – Hair, Face & Gua Sha Set
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Hair Wax Stick
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Silk Scrunchies
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Terahertz Gua Sha
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Ultimate Sleek Bundle. Wax stick, Sleek Boar Brush & Scrunchies.
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Silk Scrunchies
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Big hair claw clip
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Sleek Boar Bristle Brush
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Ultimate Sleek Bundle. Wax stick, Sleek Boar Brush & Scrunchies.
Privacy policy
At Glam Guru, we take your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have.
This Privacy Policy applies when you visit www.glamguru.com, place an order, create an account, contact our customer service, subscribe to our marketing communications or otherwise interact with Glam Guru.
1. Who we are
Glam Guru is responsible for the processing of personal data described in this Privacy Policy.
Glam Guru
Ten Katestraat 24A2
1053 CG Amsterdam
The Netherlands
Chamber of Commerce (KvK): 85558834
Email: info@glamguru.com
Website: www.glamguru.com
For the purposes of the General Data Protection Regulation (GDPR), Glam Guru acts as the data controller for the personal data we process.
2. What personal data do we collect?
Depending on how you interact with us, we may collect the following information.
Contact and identification information
This may include your name, email address, telephone number, billing address and shipping address.
Order information
When you place an order, we process information about the products you purchase, your order number, order value, delivery method, returns and refunds.
Payment information
Payments are processed through our payment service providers. We generally do not receive or store your complete credit or debit card details. We may receive limited payment information, such as your chosen payment method, payment status and transaction reference.
Account information
If you create an account, we may process your login information, saved addresses, order history and account preferences.
Customer service information
If you contact us, we may process your messages, email address, order details and any other information you provide in connection with your question or request.
Marketing information
If you subscribe to our emails or other marketing communications, we may process your email address and information about how you interact with our communications, such as whether you open an email or click a link.
Technical and usage information
When you use our website, we may collect information such as your IP address, browser type, device information, operating system, pages visited, referral source and how you interact with our website.
This information may be collected using cookies and similar technologies. More information can be found in our Cookie Policy.
3. How do we collect your data?
We may collect personal data:
- Directly from you when you place an order, create an account, contact us or subscribe to marketing communications.
- Automatically when you visit and use our website.
- From service providers that help us operate our webshop, process payments, fulfil orders or analyse website activity.
- From advertising and social media platforms where permitted and where you have provided the required consent.
4. Why do we use your personal data?
We use personal data for the following purposes.
To process and deliver your order
We use your information to process payments, prepare and ship your order, send order updates and handle returns or refunds.
Our legal basis is generally the performance of our contract with you.
To provide customer service
We use your information to answer questions, resolve problems and assist with orders, deliveries, returns or products.
Depending on the situation, this processing is based on the performance of our contract with you or our legitimate interest in providing good customer service.
To operate and improve our website
We may use technical and analytical data to maintain, secure and improve our website and understand how it is used.
Where required, we only use non-essential analytics after you have given consent.
To send marketing communications
If you have subscribed to our newsletter or otherwise provided valid consent, we may send you information about products, launches, offers and Glam Guru news.
You can unsubscribe at any time using the unsubscribe link in our emails.
To personalise advertising
With your consent, we may use marketing cookies and similar technologies to measure advertising performance and show you more relevant advertisements on platforms such as Meta, TikTok, Pinterest and Google.
To prevent fraud and protect our business
We may process information where necessary to detect suspicious activity, prevent fraud, protect our website and enforce our legal rights.
This processing is based on our legitimate interests and, where applicable, our legal obligations.
To comply with legal obligations
We may retain or process certain information where required for tax, accounting, consumer protection or other legal purposes.
5. Cookies and similar technologies
We use cookies and similar technologies on our website.
Strictly necessary cookies are used to make our webshop function properly. Other cookies, such as functional, analytical and marketing cookies, are only used where the required consent has been obtained.
You can manage or withdraw your cookie consent through the cookie settings on our website.
For more information, please read our Cookie Policy.
6. Who do we share your personal data with?
We only share personal data where necessary to operate our business, provide our services or comply with the law.
This may include:
Shopify
Our webshop is hosted and operated using Shopify.
Payment providers
Payment information is processed by the payment providers available through our checkout.
Fulfilment and shipping partners
We share the information needed to prepare, ship and deliver your order, such as your name, address, email address and, where relevant, telephone number.
Email and marketing providers
We may use services such as Klaviyo to manage newsletters and marketing communications.
Analytics and advertising partners
With your consent, information may be shared with or collected by partners such as Google, Meta, TikTok and Pinterest for analytics, advertising and conversion measurement.
Professional advisers and authorities
Where necessary, we may share information with accountants, legal advisers, insurers, regulators, courts or government authorities.
We require service providers that process personal data on our behalf to handle that data appropriately and in accordance with applicable privacy laws.
7. International data transfers
Some of our service providers may process personal data outside the European Economic Area (EEA), including in the United States.
Where personal data is transferred outside the EEA, we take appropriate steps to protect it in accordance with applicable data protection law.
Depending on the provider and destination, these safeguards may include:
- An adequacy decision issued by the European Commission.
- The EU-US Data Privacy Framework for participating and certified organisations.
- Standard Contractual Clauses approved by the European Commission.
- Other legally recognised safeguards.
8. How long do we keep your data?
We do not keep personal data longer than necessary for the purpose for which it was collected, unless a longer period is required by law.
Retention periods depend on the type of information and why we process it.
For example:
- Order and financial records may be retained for the period required under Dutch tax and accounting legislation.
- Customer service correspondence may be retained for as long as reasonably necessary to handle your request and maintain appropriate business records.
- Marketing information is retained until you unsubscribe or withdraw your consent, unless we are legally permitted or required to retain limited information to record your opt-out.
- Cookie retention periods are described in our Cookie Policy.
After the relevant retention period has expired, personal data is deleted or anonymised where appropriate.
9. Marketing communications
If you have subscribed to marketing emails, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of an email.
You can also contact us at info@glamguru.com.
Unsubscribing from marketing emails does not affect transactional communications that are necessary for your order, such as order confirmations, shipping updates or customer service messages.
10. Your privacy rights
Under the GDPR, you may have the following rights regarding your personal data:
Right of access
You can ask us whether we process your personal data and request a copy of that data.
Right to rectification
You can ask us to correct inaccurate or incomplete personal data.
Right to erasure
In certain circumstances, you can ask us to delete your personal data.
Right to restriction
You may ask us to temporarily restrict how we process your personal data.
Right to object
You may object to certain processing based on our legitimate interests.
You always have the right to object to the use of your personal data for direct marketing.
Right to data portability
In certain circumstances, you can request your personal data in a structured, commonly used and machine-readable format.
Right to withdraw consent
Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before consent was withdrawn.
To exercise any of these rights, contact us at info@glamguru.com.
We normally respond to valid requests within one month. We may ask you to provide information to verify your identity before processing your request.
11. Complaints
If you have concerns about how we process your personal data, please contact us first so we can try to resolve the matter.
You also have the right to submit a complaint to the Dutch Data Protection Authority:
Autoriteit Persoonsgegevens
www.autoriteitpersoonsgegevens.nl
If you live elsewhere in the European Economic Area, you may also be able to contact the data protection authority in your country.
12. Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
13. Children
Our website and products are not specifically directed at children.
We do not knowingly collect personal data from children where parental or guardian consent is legally required. If you believe a child has provided us with personal data without the appropriate consent, please contact us at info@glamguru.com.
14. Third-party websites
Our website may contain links to third-party websites or services.
Glam Guru is not responsible for the privacy practices of third parties. We recommend reviewing the privacy policy of any third-party website or service you visit.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example if our services, technology or legal obligations change.
The most recent version will always be available on our website. The date of the latest update is shown at the top of this page.
Where required by law, we will provide additional notice or ask for your consent before making changes that affect how your personal data is processed.
16. Contact
If you have questions about this Privacy Policy, how we process your personal data or want to exercise one of your privacy rights, please contact us:
Glam Guru
Ten Katestraat 24A2
1053 CG Amsterdam
The Netherlands
Chamber of Commerce (KvK): 85558834
Email: info@glamguru.com
Website: www.glamguru.com