Refund policy

We hope you love your Glam Guru products, but we understand that sometimes things don’t work out.

If you would like to cancel your order, please contact us at info@glamguru.com as soon as possible. Orders are processed quickly by our fulfillment center. If your order has already been processed or shipped, we can no longer stop or cancel the shipment. In that case, you can return your order after receiving it in accordance with our return policy.

You have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason. After notifying us that you wish to return your order, you have an additional 14 days to send the products back.

To start a return, please contact us at info@glamguru.com or submit a return request through your account.

Products should be returned in their original condition and, where possible, in their original packaging. You may inspect a product as you would in a store. If a product has been handled or used more than necessary to determine its nature, characteristics or functioning, we may deduct any resulting loss in value from the refund.

For certain sealed products that cannot be returned for health protection or hygiene reasons, the right of withdrawal may no longer apply once the seal has been broken.

Return shipping costs are the responsibility of the customer, unless the product received is incorrect, damaged or defective.

Once we have received your return, or you have provided proof that it has been sent back, your refund will be processed to the original payment method.

If you return your entire order, we will also refund the cost of our standard delivery option. Additional costs for a more expensive delivery method, such as express shipping, will not be refunded. Original shipping costs are not refunded when only part of an order is returned.

Exchanges

We do not offer direct exchanges. If you would like a different product or colour, please return your original order in accordance with our return policy and place a new order through our website.

International returns

International customers are responsible for return shipping costs, unless the product received is incorrect, damaged or defective.

Any import duties, taxes or customs charges paid to third parties are generally not refundable by Glam Guru.

Incorrect, damaged or defective products

If you receive an incorrect, damaged or defective product, please contact us at info@glamguru.com as soon as possible. If possible, contact us within 48 hours of delivery so we can resolve the issue quickly.

Please include your order number, a short description of the issue and clear photos of the product and, where relevant, the packaging.

The 48-hour request helps us resolve delivery issues quickly and does not limit your statutory rights.

Our customer service team is available Monday to Friday, 09:00–17:00 CET. We aim to respond within 1–2 business days.

Lost or missing packages

If your package has not arrived within the expected delivery timeframe, please contact us at info@glamguru.com and we will help investigate the shipment with the carrier.

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbours or the carrier. If the package is still missing, contact us so we can investigate further.

Incorrect shipping address

Please carefully check your shipping address before completing your order.

If you notice an error after placing your order, please contact us at info@glamguru.com as soon as possible. Orders are usually processed very quickly by our fulfillment center, so we cannot guarantee that we can change the address in time, but we will always do our best.

Once your order has been processed or shipped, we may no longer be able to make changes to the delivery address.

If an order is returned to us because an incorrect or incomplete address was provided at checkout, additional shipping costs may apply if you would like the order to be sent again.

Questions about returns

For questions about cancellations, returns, refunds or your order, please contact us at info@glamguru.com.