Terms of service

These Terms of Service apply to the use of www.glamguru.com and to all purchases made through our website. By placing an order with Glam Guru, you agree to these Terms of Service.

Please read these terms carefully before placing an order. Nothing in these Terms of Service limits any mandatory rights you have as a consumer under applicable law.

1. About Glam Guru

This website is operated by Glam Guru.

Glam Guru
Ten Katestraat 24A2
1053 CG Amsterdam
The Netherlands

Chamber of Commerce (KvK): 85558834
VAT number: NL004113762B48
Email: info@glamguru.com
Website: www.glamguru.com

2. Our products

We aim to describe and display our products as accurately as possible.

Product colours may appear slightly different depending on your screen, device or display settings. Packaging may occasionally differ from images shown on our website, for example when packaging is updated.

All products are subject to availability. We may change, discontinue or update products and product information where reasonably necessary.

Product descriptions, instructions and safety information should always be read before use. Additional information regarding the safe use of our products can be found in our Product Disclaimer.

3. Placing an order

You can place an order through www.glamguru.com by selecting your products and completing the checkout process.

Before submitting your order, you are responsible for checking that your order details, delivery address and contact information are correct.

After placing an order, you will receive an order confirmation by email.

A purchase agreement is formed when we accept your order. We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, for example if:

• A product is unavailable.
• Payment cannot be authorised or processed.
• The information provided with the order is incomplete or incorrect.
• We reasonably suspect fraud or misuse.
• There is an obvious pricing or product information error that you could reasonably have recognised as an error.

If we cancel an order after payment has already been received, we will refund the amount paid.

4. Prices

All prices shown on our website include VAT where applicable, unless clearly stated otherwise.

Shipping costs are shown separately during checkout before you place your order.

For orders delivered outside the European Union, customs duties, import taxes or other charges may apply. These charges are generally imposed by the destination country and are the responsibility of the customer unless otherwise stated during checkout.

We may change our prices at any time. A price change will not affect an order that has already been accepted.

If a price on our website is clearly incorrect due to a technical or human error, we are not required to supply the product at that incorrect price where you could reasonably have recognised the mistake.

5. Payment

The payment methods currently available will be displayed during checkout.

Payment must be completed using one of the available payment methods. Payments may be processed by third-party payment providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We do not generally store complete credit or debit card details ourselves.

6. Shipping and delivery

We deliver to the countries shown during checkout.

Estimated delivery times can be found in our Shipping & Delivery Policy. Delivery times are estimates and may be affected by circumstances outside our reasonable control, such as carrier delays, customs procedures, severe weather or other disruptions.

Orders are generally processed as quickly as possible. For pre-orders, a different expected shipping or delivery period may apply. This will be stated on the relevant product page.

Once your order has been shipped, you will normally receive tracking information where tracking is available.

For consumer orders, responsibility for the goods passes to you when you or a person designated by you physically receives the order, except where applicable law provides otherwise.

Please contact us if your order has not arrived within the expected delivery period so we can investigate the shipment.

7. Incorrect shipping information

You are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error after placing your order, contact us at info@glamguru.com as soon as possible.

Our fulfillment center processes orders quickly, so we cannot guarantee that an address can still be changed after an order has been placed. We will always do our best to help where possible.

Once an order has already been processed or shipped, changes may no longer be possible.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply if you ask us to send the order again.

8. Cancelling an order

If you would like to cancel your order before it has been shipped, contact us at info@glamguru.com as soon as possible.

Because orders are processed quickly, we cannot guarantee that an order can still be cancelled once it has entered the fulfillment process.

If cancellation is no longer possible, you may still have the right to return the products after receiving them in accordance with our Return & Refund Policy and your statutory right of withdrawal.

9. Right of withdrawal and returns

If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. After notifying us of your withdrawal, you generally have a further 14 days to return the products. European Union

To exercise your right of withdrawal, contact us at info@glamguru.com or submit a return request through your account.

You are generally responsible for the direct cost of returning products unless the product is incorrect, damaged or defective, or unless we have agreed otherwise. If you withdraw from your entire order, we will refund the cost of our standard delivery option. Additional costs resulting from choosing a more expensive delivery method, such as express shipping, do not have to be refunded. European Union

You may inspect a product as you would reasonably be able to do in a physical store. If you handle or use a product more than necessary to establish its nature, characteristics and functioning, you may be responsible for any resulting reduction in value. European Union

Certain legal exceptions to the right of withdrawal may apply. For example, the right of withdrawal can be excluded for certain sealed goods that are unsuitable for return for health protection or hygiene reasons once the seal has been broken. European Union

Full details are available in our Return & Refund Policy.

10. Refunds

Where you validly exercise your right of withdrawal, we will refund amounts due in accordance with applicable law.

We may wait to process the refund until we have received the returned products or until you provide evidence that the products have been sent back, whichever occurs first where legally permitted. European Union

Refunds are normally made using the same payment method used for the original transaction unless another method is expressly agreed.

11. Exchanges

We do not currently offer direct exchanges.

If you would like a different product, colour or variation, please return the original product in accordance with our Return & Refund Policy and place a new order through our website.

12. Incorrect, damaged or defective products

If you receive an incorrect, damaged or defective product, please contact us at info@glamguru.com as soon as possible.

If possible, contact us within 48 hours of delivery and include:

• Your order number.
• A short description of the issue.
• Clear photographs of the product and, where relevant, its packaging.

The 48-hour request is intended to help us investigate delivery issues quickly and does not limit your statutory consumer rights.

Products sold to consumers must comply with the contract and meet the reasonable expectations a consumer may have of them. If a product does not conform, you may have statutory rights to repair, replacement, a price reduction or termination of the purchase, depending on the circumstances. Under Dutch law, statutory conformity is not limited to a single fixed warranty period; what a consumer can reasonably expect from the product is relevant. ACM

13. Promotions and discount codes

Promotions, discount codes and special offers may be subject to additional conditions communicated with the relevant promotion.

Unless stated otherwise:

• Discount codes cannot be exchanged for cash.
• Only one discount code may be used per order.
• Discount codes may have an expiry date.
• A code may apply only to selected products or order values.
• Discounts cannot normally be applied retrospectively to completed orders.

We may refuse or deactivate a promotional code where there is reasonable evidence of fraud, misuse or a technical error.

14. Gift cards

If Glam Guru offers gift cards, any specific conditions, validity periods and restrictions will be communicated when purchasing or using the gift card.

Nothing in these terms overrides mandatory laws relating to gift cards or consumer rights.

15. Your account

You may be able to create a customer account on our website.

You are responsible for keeping your login details confidential and for providing accurate account information.

Please contact us if you believe someone has gained unauthorised access to your account.

We may suspend or close an account where reasonably necessary to protect our website, customers or business from fraud, abuse or unlawful activity.

16. Acceptable use of our website

You may use our website only for lawful purposes.

You must not:

• Use the website in a way that violates applicable law.
• Attempt to gain unauthorised access to our website, systems or customer accounts.
• Introduce viruses, malware or other harmful technology.
• Interfere with the proper functioning or security of the website.
• Use automated systems to scrape or extract content in a way that violates our rights or applicable law.
• Use the website for fraudulent or misleading activity.

We may restrict access to the website where reasonably necessary for security, maintenance or legal reasons.

17. Intellectual property

Unless otherwise stated, all content on www.glamguru.com, including our branding, logos, product names, designs, photographs, videos, graphics, text and other materials, belongs to Glam Guru or is used with permission from the relevant rights holder.

You may use our website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, commercially exploit or otherwise use our content without prior written permission, except where permitted by law.

18. Reviews and user-generated content

If you submit a review, photograph, video, comment or other content to Glam Guru, you remain responsible for the content you submit.

You must not submit content that is unlawful, misleading, defamatory, discriminatory, infringing or otherwise violates the rights of another person.

Where you expressly provide content to us for publication or marketing use, the applicable permission or licence will be determined by the terms agreed with you when the content is submitted.

19. Third-party services and links

Our website may contain links to third-party websites or integrate services operated by third parties, including payment providers, social media platforms and other service providers.

We are not responsible for the content, availability or practices of third-party websites. Their own terms and privacy policies may apply when you use their services.

20. Personal data and cookies

We process personal data in accordance with our Privacy Policy.

We use cookies and similar technologies as described in our Cookie Policy.

Where consent is legally required for cookies or marketing technologies, these technologies will only be used after the required consent has been obtained.

21. Product safety

Products must be used in accordance with the instructions, warnings and safety information provided on the product, packaging and our website.

For cosmetic products, we recommend performing a patch test before first use where appropriate.

More detailed safety information can be found in our Product Disclaimer.

22. Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be prohibited by law.

We are responsible for performing our obligations under the purchase agreement and for the statutory rights you have as a consumer.

To the extent permitted by law, we are not responsible for losses resulting from circumstances that are not reasonably attributable to Glam Guru or that arise from misuse of a product contrary to the instructions and safety information provided.

Nothing in these terms limits your rights under applicable consumer protection or product liability law.

23. Events outside our reasonable control

We will not be responsible for delays or failure to perform an obligation where this is caused by circumstances outside our reasonable control.

This may include, for example, serious transportation disruptions, natural disasters, government action, strikes, customs delays, widespread technical failures or other exceptional events.

If such an event significantly affects your order, we will take reasonable steps to inform you and find an appropriate solution.

24. Changes to these Terms of Service

We may update these Terms of Service from time to time, for example to reflect changes to our business, website or applicable law.

The version that applies to your purchase is the version in effect when you place your order, unless a change is required by law.

The latest version will always be available on our website.

25. Governing law

These Terms of Service and purchases made through our website are governed by Dutch law.

If you are a consumer living in another country, this choice of law does not deprive you of any mandatory consumer protections that apply to you under the laws of your country of residence.

Any dispute will be handled by the competent court in accordance with applicable law.

26. Complaints

If you have a complaint about an order, product or our service, please contact us at info@glamguru.com.

Please include your order number and a clear description of the issue so we can review it as quickly as possible.

Our customer service team is available Monday to Friday, 09:00–17:00 CET, and we aim to respond within 1–2 business days.

27. Contact

For questions about these Terms of Service, your order or our products, please contact:

Glam Guru
Ten Katestraat 24A2
1053 CG Amsterdam
The Netherlands

Chamber of Commerce (KvK): 85558834
VAT number: NL004113762B48
Email: info@glamguru.com
Website: www.glamguru.com